Privacy Policy

At Parent Pulse Network (“we,” “our,” or “us”), we are deeply committed to protecting the privacy and personal data of all visitors, users, and members who interact with our website, parentpulsenetwork.com (the “Site”). This Privacy Policy outlines how we collect, use, store, and protect your information in full compliance with applicable privacy regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We believe in transparency and integrity in our data practices and are dedicated to respecting your privacy rights.

1. Scope of Policy and Role of Data Controller

This Privacy Policy applies to all data collected through parentpulsenetwork.com and any related services provided by us. Parent Pulse Network serves as the “Data Controller” as defined under the GDPR, which means we determine the purposes and means of processing your personal data. For inquiries related to this Privacy Policy or your personal data, please contact us via email at [email protected].

2. Categories of Data We Process

We may collect and process the following categories of personal data, depending on your interaction with our Site:

a. Usage Data
Includes information such as your browser type, operating system, IP address, device identifiers, geographical location, access times, browsing actions, pages visited, and session durations.

b. Account Data
Includes your first and last name, email address, residential or mailing address, phone number, and login credentials if applicable.

c. Profile Data
Includes information related to your preferences, interests, survey responses, purchase history, and online behavioral data linked to your profile.

d. Communication Data
Includes your communication history and correspondence details when you contact us via email, feedback forms, or customer support.

e. Technical Data
Refers to your device type, hardware model, operating system version, unique device identifiers, browser configurations, and server logs.

f. Transaction Data
Includes records of purchases, delivery addresses, order history, payment method details (processed securely via third-party providers), and billing data.

g. Preference Data
Includes your expressed preferences related to marketing communication, content interests, product notifications, and opt-in or consent records.

3. Legal Bases for Processing

We process your personal data under the following legal bases:

– Performance of Contract: When processing is necessary for the performance of a contract to which you are party or to take steps at your request prior to entering into a contract.
– Consent: Where you have provided explicit consent for specific purposes (e.g., marketing emails).
– Legitimate Interests: Where processing is necessary to pursue our legitimate business interests provided that such interests are not overridden by your rights and freedoms.
– Compliance with Legal Obligations: When we are legally obligated to collect, process, or disclose your data (e.g., tax reporting, fraud prevention).

4. Your Rights

As a data subject, you have the following rights under applicable data protection laws:

– Right to Access: You may request access to the personal data we hold about you.
– Right to Rectification: You may request correction of inaccurate or incomplete data.
– Right to Erasure (“Right to be Forgotten”): You may request the deletion of your personal data, subject to legal limitations.
– Right to Restrict Processing: You may request the limitation on how we process your data under certain conditions.
– Right to Data Portability: You may request transfer of your personal data to another service provider.
– Right to Object: You may object to processing based on legitimate interest or direct marketing.

To exercise any of your rights, please contact us at [email protected]. We may require identity verification before fulfilling your request.

5. Security Measures

We implement robust technical and organizational safeguards to protect your data against accidental loss, unauthorized access, or unlawful disclosure. These measures include:

– Encryption of sensitive data during transit and at rest
– Secure authentication and access control systems
– Regular systems monitoring and intrusion detection
– Routine data backups and disaster recovery protocols
– Staff training in data protection and secure handling

While we employ best practices, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. International Data Transfers

If your data is transferred outside the European Economic Area (EEA) or other equivalent jurisdictions, we will ensure appropriate safeguards are in place. These may include:

– Standard Contractual Clauses approved by the European Commission
– Transfers to countries with adequacy decisions
– Binding corporate rules (if applicable)

By using our Site, you acknowledge such transfers may take place to provide seamless services globally in line with data protection standards.

7. Data Retention

We retain your personal data only as long as necessary for the purposes it was collected, including for legal, accounting, or reporting requirements. Retention timeframes vary by data category:

– Usage Data: Up to 12 months
– Account and Profile Data: While the account remains active and up to 2 years thereafter
– Communication and Support Data: 3 years
– Transaction Data: 7 years (for financial compliance)
– Technical Data: 1 year
– Preference and Consent Data: Until consent is withdrawn or modified

After the applicable retention period, data is securely deleted or anonymized.

8. Cookie Policy

We use cookies and similar technologies for various purposes. These include:

– Essential Cookies: Required for basic Site functionality
– Functional Cookies: Enable personalization and user settings
– Analytics Cookies: Help us understand visitor behavior through tools like Google Analytics
– Performance Cookies: Enhance speed and user experience across devices

When first visiting the Site, you will be presented with a cookie management banner providing the ability to accept or manage preferences in compliance with GDPR and CCPA.

9. Cookie Management and Legal Compliance

You may manage or disable non-essential cookies via our cookie consent tool or through browser settings. For California residents, the “Do Not Sell or Share My Personal Information” option is available to comply with CCPA requirements. We honor opt-out preferences signaled through recognized universal opt-out mechanisms.

10. Children’s Privacy

Parent Pulse Network does not knowingly collect or solicit personal data from children under the age of 13. If you believe that a child under 13 has provided us with personal information without verified parental consent, please contact us immediately at [email protected]. We will take prompt steps to remove such information from our systems.

11. Policy Updates and User Notification

We reserve the right to revise or update this Privacy Policy at our discretion. Any material changes will be communicated via notices on our Site or directly via your registered email address, if applicable. We encourage you to periodically review this Privacy Policy for the latest updates on our data handling practices.

12. Contact

If you have any questions, requests, or complaints concerning this Privacy Policy or our data handling practices, you may contact our privacy team at:

Email: [email protected]

We remain committed to full compliance with global privacy regulations including the GDPR, CCPA, and relevant state or regional laws. To uphold your privacy rights and ensure transparency, we welcome all inquiries or requests related to your personal information.